Contact Us

We are here to help you trade with ease!

At EasyShop Tanzania, we pride ourselves on running a fully automated digital marketplace. However, behind our instant one-click delivery system is a dedicated support team ready to assist you whenever you need a human touch.

Whether you are a buyer experiencing download issues, a vendor needing assistance with your merchant dashboard, or a business looking to partner with us, please reach out through our official channels below.

💬 Instant Support (Fastest Way)

• Live Web Chat: Click the floating chat icon at the bottom-right corner of your screen to speak instantly with a customer care agent. Available daily from 8:00 AM to 10:00 PM EAT.
• WhatsApp Support: Save our official business line and chat with us instantly: +255 (0) 789 197 903.

📧 Dedicated Email Channel

To help us resolve your inquiries as quickly as possible, please email the specific department that matches your needs:

• Customer & Download Support: For questions about order links, payment verification, or file downloads.
  👉 sales@easyshoptz.com

🕒 Our Response Time Commitment

• Live Chat & WhatsApp: Instant response during operational hours.
• Email Support: We review and reply to all emails within 2 to 12 hours, 7 days a week.

📍 Company Information

EasyShop Tanzania.
Dar es Salaam, Tanzania
Please note: As an exclusively digital multi-vendor platform, we do not operate a physical retail storefront. All sales, support tickets, and vendor payouts are handled 100% online and automated for your convenience.