Return and Refund Policy

Last Updated: July 2026

Thank you for shopping at EasyShop Tanzania.

Because EasyShop Tanzania sells 100% digital, non-tangible assets (including eBooks, software, online courses, video tutorials, games, and audio tracks) via instant automated downloads, our return and refund policy differs from physical e-commerce stores. Please read this policy carefully before completing your purchase.

1. No Return of Digital Goods

Unlike physical items, digital products cannot be physically returned or shipped back once they are downloaded or accessed. Therefore, all sales on EasyShop Tanzania are final, and we do not accept returns or exchanges under normal circumstances. Once an automated download link is generated or a file is accessed, the product is deemed “used.”

2. Exceptions Where Refunds May Be Approved

We want you to be completely satisfied with your digital purchase. EasyShop Tanzania will issue a full refund or store credit strictly under the following specific conditions:

• Non-Delivery of Product: Due to a technical backend issue or a payment gateway glitch, you were unable to receive or download the digital file within 24 hours of a verified successful transaction.
• Major Defects or Broken Files: The downloaded file is corrupt, incomplete, missing critical core elements, or completely fails to open/install on a standard compatible device.
• Product Mismatch (Not as Described): The digital product delivered is fundamentally different from what was advertised or described on the product page by the vendor.
• Duplicate Purchases: You accidentally purchased the same digital item multiple times in a single checkout session.

3. Conditions Where Refunds Are Strictly Denied

To protect our digital creators and independent vendors from fraud, refunds will not be issued under the following circumstances:

• You changed your mind after purchasing and downloading the asset.
• You do not have the required third-party software or device compatibility to use the file (e.g., purchasing a Windows application to run on an iPhone).
• You claim you do not know how to use the digital product, despite the file being completely functional.
• You found a similar or cheaper digital product elsewhere after completing your purchase.

4. How to Request a Refund

If your issue falls under the approved exceptions in Section 2, you must submit a formal refund request within 7 days of the original purchase date.

1. Gather your proof of purchase (Order ID and transaction confirmation from M-Pesa, Tigo Pesa, Airtel Money, Halopesa, or your card provider).
2. Email our support team at sales@easyshoptz.commailto or open a ticket through your buyer dashboard.
3. Clearly explain the issue and provide screenshots or evidence if the file is corrupted or not as described.

5. Review and Processing Time

• Investigation: Once we receive it, our support team will collaborate with the merchant to verify the digital asset’s functionality and review your claim within 48 hours.
• Approval/Rejection: If your refund is approved, the funds will be automatically credited back to your original payment method (your specific mobile money wallet or credit card).
• Payout Timing: Mobile money refunds typically appear instantly upon approval. Credit card refunds may take 5 to 10 business days to appear, depending entirely on your bank’s processing cycles.