Refund and Returns Policy

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return and refund policy

At Easy Shop Tanzania, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, we offer a straightforward returns and refund process to address your concerns.

1. Returns

We accept returns under the following conditions:

Eligibility: Items must be returned within 14 days of purchase.
Condition: Products must be unused, in their original packaging, and in the same condition as when they were delivered.
Non-Returnable Items: Certain items such as perishable goods, intimate apparel, and customized products cannot be returned.

To initiate a return, please contact our customer service team at info@easyshoptz.com with your order number and reason for the return. Once approved, we will provide instructions on how to return your item(s).

2. Refunds

Once we receive your returned item(s) and inspect their condition, we will notify you via email of the status of your refund. If your return is approved, we will process the refund to your original payment method within 7-10 business days.

Refunds will only be issued for the product price, excluding any shipping costs. Please note that original shipping fees are non-refundable.

3. Exchanges

If you need to exchange an item for a different size, color, or model, please contact us within 14 days of receiving your order. Exchanges are subject to availability. If an exchange is not possible, we will offer a refund according to the terms outlined above.

4. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@easyshoptz.com. We will arrange for a replacement or offer a refund after investigating the issue.

5. Return Shipping Costs

Customers are responsible for paying return shipping costs unless the return is due to an error on our part (such as receiving the wrong item or a defective product). In such cases, we will provide a prepaid shipping label or reimburse your return shipping costs.

6. Cancellations

You may cancel your order for a full refund if it has not yet been shipped. If your order has already been shipped, you can follow the returns process outlined above once you receive the item.